The following video was developed for French petroleum company Total for their in-house training sessions on phone answering skills. The film will be used as an ice-breaker to introduce the subject and to launch a discussion among staff.
While the receptionist in this example is not exactly rude, her tone and
attitude are unprofessional, and the experience is very frustrating for the client.
![](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhMjTNWFU84zWewhXKLpOEK61aXeKLO02aR6WAPQ3zj-fzvIX04xNiY8RosOXHQLCxWuOb6tiRmhScVyvBpGWpJodOr5JQxxKd0whH1x9uLnkOrhF_0dcXvmSCxgSluT2ooz-iWG1QMeEn0/s200/full+screen+icon.png)
French version:
English version: